We all know that we need to be competent in our clinical skills to be safe, effective, empathetic clinicians. But it’s not just what we do that matters, it’s what we say, and how we say it.

“…As clinicians, we play a pivotal role in the lives of people in vulnerable, distressing situations. The words we choose can either contain the capacity to heal or have the potential to cause devastating and lasting harm…”

Just of some the words to avoid, and their alternatives

An excellent article, definitely worth a read.