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What Is Point-of-Purchase Marketing? A Practical Guide

18 May 2004 · Coutts Retail Communications

Point-of-purchase marketing is everything a brand does to influence a shopper in the final moments before they buy — at the shelf, the aisle end, the till and increasingly the screen. It is where marketing meets the physical act of shopping.

The term "point of purchase" (POP) covers the displays, signage, fixtures and messaging placed in a retail environment to prompt selection and purchase. Unlike advertising that builds awareness weeks earlier, POP does its work in the store, when the shopper has money in hand and a decision still to make.

Why the shelf still decides

Study after study shows that a large share of purchase decisions are made in-store, not before the trip. A shopper may arrive loyal to one brand and leave with another because a display caught the eye, a promotion reframed the value, or a clear message answered a question at exactly the right moment.

That is the opportunity POP marketing exists to capture. A well-designed display does three things: it interrupts the shopper's autopilot, communicates a single clear benefit, and makes the product easy to choose and reach.

The main formats

Good point-of-purchase marketing is never decoration for its own sake. Every element earns its place by moving the shopper one step closer to the basket. To understand how consumer psychology shapes those decisions, see our retail insight work, or explore the range of competencies we bring to in-store campaigns.